Privacy Policy
Last updated: June 2026
The Gift Story (“we”, “us”, or “our”) is operated by Rezdra Trading(SSM Registration No. 202303138320). We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at thegiftstory.my or purchase our products.
1. Personal Data We Collect
We may collect the following types of personal data:
- Contact information: full name, email address, and phone number
- Shipping information: delivery address and recipient details
- Order information: product selections, quantities, and transaction records
- Account information: email and password (if you register an account)
- Technical data: IP address, browser type, and usage data collected via cookies
2. How We Use Your Personal Data
We use your personal data to:
- Process and fulfil your orders
- Arrange shipping and delivery of products
- Process payments through our payment gateway, CHIP Collect
- Send order confirmations and transactional emails
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Send promotional communications (only if you have opted in)
- Comply with legal and regulatory obligations under Malaysian law
3. Payment Processing
We use CHIP Collect as our payment gateway. When you make a purchase, your payment information is processed directly by CHIP. We do not store your credit card details, banking information, or other sensitive payment data on our servers. CHIP Collect is regulated under Malaysian financial regulations and complies with PCI DSS standards.
4. Disclosure of Personal Data
We may share your personal data with the following third parties, solely for the purposes described in this policy:
- CHIP Collect — payment processing
- Resend — transactional email delivery
- DigitalOcean Spaces — image and content storage
- Courier or logistics providers — for shipping and delivery
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order records are retained for a minimum of seven (7) years in accordance with Malaysian tax regulations.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, but some features of our website may not function properly without them.
7. Your Rights Under PDPA
Under the PDPA, you have the right to:
- Access and request a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request that we limit the processing of your personal data
- Withdraw consent for the processing of your personal data (subject to legal or contractual obligations)
To exercise any of these rights, please contact us at thegiftstory99@gmail.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications (TLS/SSL), secure authentication, and restricted access controls.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact us at:
The Gift Story
Rezdra Trading (202303138320)
Email: thegiftstory99@gmail.com